How can I send pass-specific information in email templates?
Updated Mar 16, 2026
You may like to add specific information into your email templates based on which pass types have been assigned to someone. For example, if they have a Guest pass they may need to go to a different entrance than Crew. Or you may wish to provide specific information for Build & Break pass holders.
When editing email templates, you can select Placeholder - {Brackets} that auto-fill with information within your eventree event, such as {EVENT_NAME} or the person's {NAME}.
Open the placeholders window, scroll down and find the 'Conditional Sections' placeholders. There are two elements to this:
1) 'Category' brackets - information between these bookend placeholders will appear for people assigned any passes within a pass category, for example, for *any* vehicle passes.
2) 'Ticket' brackets - information between these bookend placeholders will appear based on specific pass types.
Here's a couple of examples:
If someone is just assigned a H&S Wristband they will only get the relevant information:
If they are assigned both a H&S wristband AND a pass from within the vehicle passes category, they get both bits of conditional information:
